COMMUNICATION SKILLS UNIT DESCRIPTION
This paper is intended to equip the candidate with the knowledge, skills and attitude that will enable him/her to communicate clearly and concisely, orally and in writing in formal and informal situations.
COMMUNICATION SKILLS LEARNING OUTCOMES
A candidate who passes this paper should be able to:
• Communicate effectively and ethically in an organization using different media
• Use non-verbal cues effectively in communication
• Demonstrate effective presentation skills
• Apply the protocols of team and virtual groups’ communication
• Write formal reports and proposals
• Apply information technology in communication
COMMUNICATION SKILLS CONTENT
Contents
1. Introduction to communication
- Meaning of communication
- Role of communication in an organisation
- Elements of communication
- The communication process
- Principles of effective communication
- Essential of an effective communication system
- Barriers to effective communication
2. Types of communication
- Formal and informal communication
- Flow of communication in an organisation
- Grapevine communication
- Internal and external communication
- Interpersonal and intrapersonal communication
- Cross-cultural communication
- Visual communication – graphs/charts/tables/diagrams/pictures
Download communication Skills CPA Notes
3. Oral communication
- Meaning of oral communication
- Importance of oral communication
- Types of oral communication- Face to face and telephone conversations
- Effective listening-The listening process, principles of effective listening, listening techniques, barriers to effective listening
- Interviews- Types, purpose, preparation and conduct of interviews
- Persuasive communication- Meaning, objectives, creating persuasive messages, approaches to persuasion
4. Non-verbal communication
- Meaning and importance of non-verbal communication
- Forms of non-verbal communication
- Effective use of non-verbal communication
- Barriers to effective non-verbal communication
5. Writing skills
- Sentence construction and paragraph development
- Business letters
- Memorandum
- Posters and notices
- Forms and questionnaires
- Circulars and newsletters
- Advertisements and publicity materials
- Documents used in business transactions – letter of enquiry, catalogue, quotation, purchase order, invoice, credit note, debit note, others
- CVs and resume
Download communication Skills CPA Notes
6. Public speaking and presentation
- Effective presentation skills
- Audience analysis
- Selecting and researching the topic
- Preparation and organisation of an effective presentation
- Structure of presentation
- Presentation aids
- Public speeches- Structure and delivery of public speeches
- PowerPoint presentations
7. Group and team communication
- Group communication networks
- Team communication
- Communicating in virtual groups and teams-group e-mails, what’s app groups, social media
- Meetings- Types, role of members, preparation, conduct, documents used in meetings
- Conferences and symposia
8. Report and proposal writing
- Types and purpose of reports
- Structure and content of reports
- Types and uses of proposals
- Structure and content of proposals
- Writing of formal reports and proposals
9. Information technology and communication
- Role and impact of technology in communication
- Communication networks- Internet, intranet and extranet
- Teleconferencing and video conferencing
- Webinar
- Wireless technology
10. Ethics in communication
- Role of ethical communication in an organisation
- Principles of ethical communication
- Ethical issues in communication
- Enhancing ethical communication in an organisation
- Factors influencing ethical communication
- Ethical dilemmas in communication
- Handling ethical dilemmas in communication