Information Communication Technology (ICT) KASNEB Notes

INFORMATION COMMUNICATION TECHNOLOGY UNIT DESCRIPTION

This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply information communication technology effectively in solving business problems, decision making and in adapting to new working environments.

INFORMATION COMMUNICATION TECHNOLOGY UNIT DESCRIPTION LEARNING OUTCOMES

A candidate who passes this paper should be able to:
• Demonstrate proficiency in decision making using contemporary information communication technology tools
• Use various application packages to solve business issues
• Use data communication networks, the Internet and e-commerce in optimising business opportunities
• Apply data security measures and procedures
• Implement information systems legal, ethical and social issues.
Note to trainers: Trainers are advised to use a practical approach in offering tuition for this unit through infusing practical demonstrations in a computerized environment.

CONTENT

1. Introduction to information communication technology (ICT)

  • Introduction to information communication technology
  • Computer hardware
  • Computer software
  • Programming languages and tools
  • Information systems personnel and hierarchy
  • Role of ICT in business environments
  • Information centres
  • Impact of ICT in business

2. Overview of operating systems

  • Overview of an operating system
  • Functions of an operating system
  • Types of operating systems
  • Computer booting
  • Selection and acquisition of operating systems

3. An overview of application packages

  3.1 Word processing

  •    Features of a word processor
  •    Formatting and editing text
  •    Creating and formatting tables

   3.2 Spreadsheets

  •    Features of a spreadsheet program
  •    Formatting and editing spreadsheet
  •    Formulas
  •    Functions; sum, average,min, max, IPMT, NPV,PMT,PV, VLOOKUP, HLOOKUP, COUNT, IF, sumif
  •    Charts and graphs
  •    Working with pivot tables
  •    Linking formulas in different worksheets
  •    What if analysis; Goal seek and solver

   3.3 Presentation software

  •    Features of a presentation program
  •    Typing and formatting text in slide
  •    Slide show

  3.4 Computerised accounting software

  •    Capturing data
  •   Features of accounting software

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4. Computer networks

    • Computer networks concepts
    • Computer network hardware and software
    • Data transmission media
    • Types of computer networks
    • Advantages and limitations of networking
    • Cloud computing concepts, features and models
    • Internet of things (IoT)

5. The Internet

    • Introduction to the Internet
    • Applications of Internet :-
    •     Using search engines
    •     E-mails
    •     Electronic communication
    • Internet services – e-mails, www, instant messaging
    • Internet service providers (ISPs)
    • Applications of internet
    • Online collaborative tools; cloud sheets and cloud documents
    • Impact of internet on society

6. Data security

    • Overview of data security
    • Threats and controls
    • Data backup and restoration procedures

7. Information systems in an enterprise

    • Overview of information systems
    • Components of an information system
    • Types and characteristics of information systems
    • Systems in a functional perspective
    • Enterprise applications and the business process integration

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8. E-Commerce

    • e-commerce concepts and features
    • Models of e-commerce
    • Impact of the internet on business
    • E-commerce enabling software
    • Business opportunities in e-commerce
    • E-commerce infrastructure and platforms
    • E-commerce payments methods
    • Challenges of e-commerce
    • Securing e-commerce transactions
    • M-commerce and applications
    • Digital marketing methods

9. Mobile devices and applications

    • Overview of mobile computing
    • Types of mobile devices
    • Uses of mobile devices
    • Overview of mobile applications
    • Mobile browsers

10. Systems analysis and design

    • Elements of information systems
    • Systems theory
    • Types of information systems
    • Personnel involved in systems analysis and design
    • Systems analysis and design concepts
    • Systems development life cycle (SDLC) :-
    •     Definition of systems development life cycle
    •     Phases of SDLC
    •     Advantages and disadvantages of SDLC
    • Requirements elicitation :-
    •     Stakeholder analysis
    •     Need for requirements gathering
    •     Process for requirements gathering
    •     Requirements gathering tools and techniques
    •     Gap analysis
    •     Prioritisation of requirements

11. Legal, ethical and social issues in information systems

    • Information systems ethical and social concerns
    • The moral dimension of information systems
    • The legal issues in information systems

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